Spinnaker Support announces business results for full year 2018

Denver (ots/PRNewswire) – Spinnaker Support, a leading global provider of external services for Oracle and SAP enterprise software, today announced the key performance indicators for the year ending 31 December. December 2018, ended the financial year as a whole.

„In 2018, we celebrated 10 years of support for Oracle and SAP users in search of a better solution, in order to receive support services for your mission critical enterprise software,“ said Matt Stava, CEO of Spinnaker Support. „Sales, orders, gross margin, customer numbers and customer satisfaction have achieved record highs. The global demand for our unique range of services is increasing with a continuous speed. While the Cloud solutions continue to make progress, to recognize the IT managers that they implement in the framework of external support models of successful innovations and at the same time the Transition thanks to huge cost savings can Finance.“

The company’s growth and geographical Expansion

* New orders, net, increased to 31.9 % compared to that in the driving of 2017.

* The number of customers increased to 1.078. Customers are now
on six continents supported.

* The company has been in 40 consecutive quarters of profitable.

* The number of employees increased by 26.4 % compared to the fiscal year 2017, where the resources came from each of the nine global support centres.

* Service offerings expanded, including the SAP Sybase Support and the Oracle license Compliance, and Audit Defense.

* Appointment of Jae Sam to the Vice President of the Asia-Pacific Support
Operations.

* Continuous improvement of the already strong capacities for application security and vulnerabilities protection.

Customer satisfaction and recommendation

* Customer satisfaction rose to a record high of 98.7 % with the best scores for quality of Support, responsiveness, technical and practical expertise, understanding of the unique IT environment of the customer, as well as problem.

* The willingness of customers to recommend the company exceeded 90 %.

„We have been very dedicated to make our relationship with Oracle to be positive and to ask for resources, so that new technology can be implemented in the 9.1 Tools such as Orchestrator. Oracle only wanted the Migration to the private Cloud solutions discussed, which made no sense to us. Our IT Team received from the Oracle Support only superficial answers in terms of open Service requests. Problems of error correction, we submitted, were for months in limbo without any response or progress on the part of Oracle. Layne had to continue to take contractors to develop their own error corrections or improvements to the existing functionality. Our current Support for JD Edwards, provided by Spinnaker Support, is superior by far, and we appreciate the us that is assigned to a Team, really, because we can always count on you.“ – Sherry Hunyadi, Vice President for IT, Layne Christensen

„The services provided by Spinnaker Support are significantly better than the Oracle. We are particularly pleased with the speed with which a subject matter expert to support will be made available. The Support of Oracle of the hours it could take, but it will take at Spinnaker Support, only a few minutes.“ – Edinburgh Airport

„It just works.“ – Tytti Erkama, head of Solution Development at Vaisala, talked about the E-Business Suite Support Spinnaker Support at the conference from Gartner, Sourcing, Procurement, Vendor & Asset Management Summit in 2018 in London. During the question-and-answer session, was asked wife Erkama, to compare the by the software vendor-provided Support model with the external Support model, based on a scale of 1 (low) to 10 (high). Rated Spinnaker Support with a 9 out of 10 and stated that it would not give no perfect reviews, „because their Finnish culture perfection allow“.

Certifications and awards

* Top 25-solution provider for SAP in the APAC Region

* Two Stevie Awards for customer service Department of the year, Leader of the Year for customer service

* CIOReview Best promising SAP solution providers in the Top 20 as a promising Oracle solution providers

* New and ongoing certifications – ISO 9001:2015, ISO/IEC 27001: 2013, Cyber Essentials, Privacy Shield, with the observance of the
ISO 31000 standards on risk management.

* The ISO Audit 9001:2015 was recently completed with zero complaints

* Awards:

Information about Spinnaker Support

Spinnaker Support is the leading and proven global provider of external Support for Oracle and SAP. Customer Spinnaker Support, a broader and faster Service, saving an average of 62 % on your annual maintenance fees and can keep your current Software-versions unlimited. A growing number of our clients for external Support uses the provided additional Services. We are still the only external Support provider of managed services for applications and technology and also consulting services, if customers prefer a single vendor to work together. Our customers rely on Spinnaker Support keeps your applications at peak performance and Running, while you switch from on-premise solutions to Hybrid solutions and to the Cloud.

The award-winning service offer from Spinnaker Support extends to SAP, BusinessObjects, Oracle E-Business Suite, JD Edwards, Siebel, Oracle Database, Oracle Technology and Middleware products, Hyperion, Demantra, Agile PLM, ATG/Endeca, and more. For more information, please visit our Website.

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Michelle Wilkinson
1-720-4575442
mwilkinson@spinnakersupport.com