Bucher + Suter and NovelVox Join Forces to Expand Cisco Contact Center Integrations and Enhance the Customer Experience
Boston (ots/PRNewswire) - Bucher + Suter and NovelVox are delighted to announce their new global partnership, which will expand both companies' reach across the Cisco Contact Center integration solutions landscape. Under the terms of the OEM agreement, Bucher + Suter will use NovelVox's technology for the Cisco Finesse Agent desktop as the basis for a new and expanded suite of solutions.
The disconnect between contact center and enterprise applications is widely regarded as one of the most significant and commonly!-->…